Policies & Procedures

Cancellations:

1) If you provide at least 24-hour notice of the regularly scheduled appointment time, you will only be charged the $5.00 slot fee. (Notification is classified as a phone call, text or voicemail message, or email).

2) If you provide less than 24-hour notice of the cancellation of the regularly scheduled appointment time, there will be a $15.00 fee. (Notification is classified as a phone call, text or voicemail message, or email).

3) “No Shows” are classified by not meeting your regularly scheduled learning session time and not notifying the tutor beforehand. “No shows” will be charged the total amount of the single session amount.

4) If you have more than 2 “No Shows” in a calendar month, your slot will be opened to other clients on the waiting list, and you will forfeit the money you have paid for the month. Please contact A Helping Hand Learning Academy to discuss this breach.

5) All cancellations and any inclement weather (interruption in Internet service) or personal emergency cancellations will be adjusted on the next month’s invoice.

Payments

1) Payment must be given the week the scheduled tutorial sessions begin, and sessions are charged monthly.

2) There is a $3.00 processing fee for all credit card payments for every (up to) $100
increment.

3) There is a $25.00 service fee for all returned checks, and payment must be given in cash
before the next session date.

4) Sibling discounts apply, if more than one session per week per child is scheduled. Please
inquire about discount.

Scheduling Sessions

1) All students (not 2nd) are normally scheduled for 1 hour sessions.

2) 2nd graders are scheduled for 30 min. sessions, unless parents think they can handle
more. Please inquire about prices.